Shipping Policy

Effective Date: September 1, 2025

At Shilajit by UNU Naturals, we strive to deliver your orders quickly, safely, and reliably. This Shipping Policy explains how we process, handle, and deliver customer orders.

1. Shipping Availability

We ship orders across Pakistan and to selected international destinations.
Cash on Delivery (COD) is only available for customers in Pakistan. International customers must pay using credit or debit cards.
Shipping availability may vary based on courier service coverage and international customs regulations.

2. Processing Time

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time

Within Pakistan: 2–5 business days (depending on location).
International Orders: 7–15 business days, depending on customs clearance and courier delays.
Delivery times are estimates and may vary due to factors beyond our control (weather, customs, strikes, courier issues, etc.).

4. Shipping Charges

All applicable shipping charges are calculated and displayed at checkout.
Our product prices include applicable taxes and shipping costs unless otherwise stated.

5. Tracking Orders

Once your order has been shipped, you will receive a tracking number via email or WhatsApp.
You can use this tracking number to monitor your shipment directly with the courier service.

6. Delivery Conditions

Please ensure that the delivery address and contact information provided at checkout are correct. We are not responsible for delays or failed deliveries due to incorrect or incomplete information.
For COD orders, customers must be available to pay upon delivery. Failure to accept delivery may result in future orders being restricted to prepaid only.
If a delivery attempt fails due to customer unavailability, the courier may re-attempt or request the customer to collect the parcel from the nearest service center.

7. Damaged or Lost Orders

If your order arrives damaged, please contact us immediately within 48 hours with proof (videos and images).
It is recommended to record a video while opening your parcel to support claims.
We are not responsible for packages lost due to incorrect address details provided by the customer.

8. International Shipping Disclaimer

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These costs are the responsibility of the customer.
Customs policies vary from country to country. Please contact your local customs office for more information before placing an order.
We are not responsible for delays caused by customs clearance.

9. Contact Information

If you have any questions regarding shipping, please contact us:

📧 Email: shilajitbyununaturnals@gmail.com
📱 WhatsApp: +92 322 7411611
📍 Address: House 45A, Street no 3, Bilal Garden Opposite King Mall

10. Policy Updates

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.